Data Protection Complaints Procedure
At Dolmen Insurance Brokers Limited, we take your privacy seriously. If you are unhappy with how we have handled your personal data, you have the right to raise a complaint with us. We are committed to resolving concerns fairly, transparently, and without undue delay.
What is a Data Protection Complaint?
A data protection complaint is when you believe we have not handled your personal information correctly. For example, concerns may relate to:
· How we responded to a data access request
· How we store or protect your information
· How we collect, use, or retain your personal data
How to Make a Complaint
You can contact us using any of the following methods: · Email: pc@dolmen-insurance.co.uk
· Telephone: 028 9601 6848
· Post: Dolmen Insurance Brokers Limited, The Masters House, Abbey Yard, Newry, BT34 2EG, United Kingdom
You may also raise a complaint through any member of staff. We will accept complaints in any format or channel.
What Happens Next?
1. Acknowledgement
We will acknowledge your complaint within 30 days of receiving it.
2. Investigation
We will:
· Review the details of your complaint
· Gather relevant information
· Investigate the issue without unnecessary delay
If needed, we may contact you to clarify your concern or request additional information.
3. Keeping You Informed
We will keep you updated on the progress of your complaint and provide an expected timeframe where possible.
4. Outcome
We will provide a clear response explaining:
· Our findings
· Any actions taken
· The reasons for our decision
Your Rights
If you are not satisfied with our response, you have the right to contact the Information Commissioner’s Office (ICO):
Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF
Helpline: 0303 123 1113 Website: https://ico.org.uk
Additional Information
· We may need to verify your identity before progressing your complaint
· If you are acting on behalf of another person, we may need confirmation of your authority
· We keep records of complaints to help us improve our services and meet our legal obligations